FAQs
Product Related
Royal Jelly Gel
Q: The product I received has a slightly different color from the previous one.
A: The product does not contain any artificial coloring. The yellow color is due to the mixture of plant-based ingredients. As these ingredients are natural, variations in color may occur due to different manufacturing dates and concentrations. Over time, the color may slightly lighten. There are no issues with the quality of the product, so please use it with confidence.
Q: Is one jar of this product enough for skincare?
A: Since the product already contains moisturizing and skin-protecting components such as toner and essence, you only need this jar to complete your skincare routine after thoroughly cleansing your face. Whether it's morning or night, this one jar is sufficient. During the winter, when the skin is particularly dry, you may use a slightly larger amount than usual. Apply evenly to the face and gently massage for better absorption, allowing the essence to penetrate the skin.
Q: Can vegetarians use this product?
A: The collagen in the ingredients is derived from fish (sharks), so it is not suitable for vegetarians.
Royal Jelly Gel White
Q: The product contains placental extract. Are there any usage restrictions for individuals with special conditions (such as pregnant women)?
A: Currently, there are no specific usage restrictions for this product. If you have concerns about the ingredients, we recommend conducting a sensitivity test on the inside of your wrist or consulting a professional physician.
Q: How should I use the OZIO Royal Jelly Gel White in conjunction with the Royal Jelly Gel?
A: Apply Royal Jelly Gel White during the day, and the Royal Jelly Gel at night.
Q: Will using the Royal Jelly Gel White during the day cause darkening of the skin?
A: Using the product will not cause skin darkening. However, for effective whitening, it's important to also use sunscreen as a complementary measure.
Venus Placenta Essence
Q: The product contains "alcohol" as an ingredient, which was not present in previous products. Can individuals with yeast-sensitive skin use this product?
A: The addition of alcohol serves as a preservative. Although a mild formula suitable for sensitive skin has been adopted, if you still have concerns, we recommend conducting a skin allergy test or consulting a professional pharmacist.
Q: Is there a recommended age for using the product? Can it be used by all age groups?
A: There is no specific age limit for usage.
Q: Can the product be applied to the entire face and used in conjunction with exfoliating products?
A: Yes, it can. We recommend incorporating gentle facial massages while applying the product. Additionally, the product can be used together with other exfoliating products.
Delivery Related
Q: How many working days does it take for an order to be shipped and delivered?
A: It usually takes about 3-5 working days to deliver, though the actual delivery date/time may vary according to the situation of the logistic company and the delivery area.
